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Support / Audit stops or times out
HELP ARTICLE
Audit stops or times out
Diagnose long-running scans without losing context.
What to check
Check whether the target site responds normally. Large sites, slow responses and access restrictions may affect crawling. Avoid repeatedly launching duplicate audits. Capture the URL, tool, approximate start time, progress reached and exact error, then contact support.
If the issue persists, send the exact error and relevant context to the support team. Never share credentials.
Still need help?
Contact support →Our team can review your issue.